{"id":3755,"date":"2026-07-02T19:37:07","date_gmt":"2026-07-02T19:37:07","guid":{"rendered":"https:\/\/durhammovinghub.com\/?p=3755"},"modified":"2026-07-02T19:37:07","modified_gmt":"2026-07-02T19:37:07","slug":"ticketmaster-responds-to-nc-attorney-generals-questions-about-canes-ticket-sales","status":"publish","type":"post","link":"https:\/\/durhammovinghub.com\/?p=3755","title":{"rendered":"Ticketmaster responds to NC attorney general\u2019s questions about Canes ticket sales"},"content":{"rendered":"

AI-generated summary reviewed by our newsroom.<\/p>\n

Read our AI Policy.<\/a><\/p>\n

By the time 180,000 Carolina Hurricanes fans<\/a> poured into downtown Raleigh to celebrate<\/a> the Stanley Cup Final win, all but forgotten were the anger and frustration some fans felt when they tried to buy tickets to the games.<\/p>\n

Read more Settlement allows NCAA athletes to keep pre-enrollment money, share $2M fund<\/a><\/p>\n

Fans had so many issues trying to purchase tickets on Ticketmaster that North Carolina Attorney General Jeff Jackson got involved.<\/p>\n

He wrote Ticketmaster<\/a> a letter on June 4, asking the company a series of questions about the sale, including reports of and investigations into faulty technology and how the company deals with bots.<\/p>\n

Ticketmaster responded on June 11.<\/p>\n

It didn\u2019t give specific answers to a few of Jackson\u2019s questions about the presale period, including how many tickets season ticket holders were able to \u2014 and did \u2014 purchase, and how many total tickets were available.<\/p>\n

Instead, Ticketmaster said all season-ticket holders could purchase tickets to all playoff rounds as soon as the Canes qualified for the playoffs, and that these fans could participate in a May 30 presale for \u201ca limited number of additional seats for Stanley Cup games.\u201d<\/p>\n

Here\u2019s what else Ticketmaster said.<\/p>\n

Some fans reported<\/a> having to enter the code to join the Stanley Cup Final presale multiple times before they were allowed to join the virtual queues to purchase tickets to games at the Lenovo Center.<\/p>\n

But Ticketmaster told the attorney general that its \u201cinternal monitoring worked as intended and did not flag any downtime or technical issues through the on-sale process for single game Stanley Cup tickets.\u201d<\/p>\n

Read more Hurricanes\u2019 first pick in NHL draft willing to wait his turn, keep working<\/a><\/p>\n

And because Ticketmaster didn\u2019t flag any issues, it didn\u2019t investigate anything.<\/p>\n

The ticketing provider said technical errors were not to blame for season ticket holders having trouble purchasing additional seats to Stanley Cup Final games.<\/p>\n

Rather, if these fans couldn\u2019t purchase tickets, it was \u201clikely due to limited availability and the general process and promotion for gaining access for an opportunity to secure the additional seats made available by the team to their selected fans.\u201d<\/p>\n

Some fans who wanted to purchase Stanley Cup Final tickets said they were only able to purchase expensive resale tickets, even though they had early access to the sale.<\/p>\n

Ticketmaster acknowledged that there was high demand for these events and said there were more than 100,000 unique IP addresses present.<\/p>\n

It blocked \u201ctens of thousands\u201d of unique IPs during the Stanley Cup Final ticket sales, Ticketmaster said, defending its efforts to limit the effect of users trying to break the rules. Some of these IPs were missing security credentials, using multiple accounts, or had been previously flagged as \u201cknown bad actors.\u201d<\/p>\n

Read more More New World screwworm has been detected. Latest updates for NC<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Ticketmaster responded to the North Carolina attorney general\u2019s questions about the Stanley Cup Final ticket sales, where Canes fans struggled to buy seats.<\/p>\n","protected":false},"author":1,"featured_media":3754,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-3755","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-read-todays-edition"],"yoast_head":"\nTicketmaster responds to NC attorney general\u2019s questions about Canes ticket sales - Durham Moving Hub<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/durhammovinghub.com\/?p=3755\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ticketmaster responds to NC attorney general\u2019s questions about Canes ticket sales - 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